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Frequently Asked
Questions
- Is this service available for Zain Iraq, Asiacell,
Korek and other operators?
The service is available for all mobile operators.
- How to subscribe to Mobision?
Through your mobile phone:
- By SMS: use the handset application to send your request (14 digits) to a special short code depending on your operator
- By Phone call: enter the appropriate call center number then follow the instructions
Through IVR: Dial the contact centre number depending on your operator then follow the instructions. Note that at anytime you can press the * key for Client service assistance.
Through Mobision website, click here.
When subscribing /recharging by any of the methods, Mobision handset application must be turned on so the service gets activated.
- How long will the activation process take?
The service will be activated within a maximum delay of 24 hours. In case of delay please do not hesitate to call Mobision Contact Center where our Customer Service Representatives will be happy to assist you.
- What to do if my service is still not active after 24 hours?
You must call/email Mobision Customer Service Representatives where a claim will be filled and followed by the Claim Unit. You will be informed of the outcome within maximum 24hours.
- What are the channels?
- How can I know my account remaining days?
In order to know how many days are left in your account before recharging, you must call Mobision Contact Center, select language and then go to Menu #3.
At anytime, you can press the * button in order to be forwarded to Mobision customer service representatives
- Is it possible to alter or add any channel?
- I tried to recharge, but I received a notification message informing me that the scratch card is already used. What shall I do?
You should go to the dealer where you bought the card from.
The dealer should call/email Mobision customercare@mobision.tv and should provide us with his own secret code.
The dealer must confirm that the client bought the scratch card from his premises recently.
If everything was proper, the Customer service representative will damage the previous card and fill a claim before taking refund decisions.
- Is it possible to exchange a damaged scratch card?
You should go to the dealer where you bought the card from.
The dealer should call/email Mobision Customer Service Representatives and should provide us with his own secret code.
The dealer must confirm that the scratch card is damaged
If everything was proper, the Customer service representative will damage the previous card and fill a claim before taking refund decisions.
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Where to buy recharge Scratch cards?
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Where to buy Mobision Dongle or Mobision MicroSD?
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Where to buy the compatible phones?
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What are the dealer's locations?
- What are the covered areas?
- How will I know if I have coverage?
- For Mobiles using Mobision Dongle, we should have the coverage led in Green. If the coverage led red, then there is weak or no Mobision coverage.
- For Mobiles using Mobision Dongle, it can also be checked from the Mobision application itself
- For Mobiles using MicroSD (DVBH integrated), a TV sign on the top corner of your handset screen, will be showing the strength of the service signal
- What will happen if I receive a call while watching TV on my mobile?
The call will be reached normally and you will be able to watch TV whenever the conversation ends.
- Can I cumulate days on my account?
You can recharge your account with any recharge card and days will be cumulated to the ones you already have.
- How can I get my Unique Address - UA?
- For Mobiles using Mobision Dongle: Go to the phone application => go to settings or options => select UA
- For Quantum: Go to main menu > select settings > select info > UA number is displayed
- For Samsung P960: Press the TV key > press menu button > select subscription mode > UA number is displayed
- How to reset the Mobision Mobile TV Device to its factory defaults?
- Press the power button + immediately press the reset hole with a pin while holding the power button,
- the power turns off and on,
- the device returns to its initial settings at the time of purchase.
- The initializing process turns all settings including SSID back to their initial states.
Note that you should perform this only when the Power & Battery LED indicator is on in green (not flickering).
- One of the channels is not displayed, what shall I do?
For Mobiles using Mobision Dongle, an automatic refresh is done when turned on. Also you can do it manually: Go to the phone application => go to settings or options => select refresh
For Samsung P960, You should update or refresh the service from the application menu of your handset:
- press Mobision/TV key on your handset
- go to menu
- Select update
If the service is still not working, please call our Mobision Contact Center or email us on customercare@mobision.tv in order to have a claim filled and followed up by our claim unit.
- All channels are not displayed. What shall I do?
- You should update or refresh the service from the application menu of your handset
- Check if Dongle is connected to the device or if MicroSD is in place.
If the problem persists, then you should check the coverage signal if its high(green or orange) or low(orange or red)
If the service is still not working, please call our Mobision Contact Center or email us on customercare@mobision.tv in order to have a claim filled and followed up by our claim unit.
- Are there any corporate deals and offers?
- Will I be notified before the end-date of my service?
Yes, a message will be sent Five days before the end date of the service.
If the problem persists, you must call/email Mobision Customer Service Representatives where a claim will be filled and followed by the proper team
- Can I recharge Mobision on another number?
- What are the compatible handsets?
- If I have the Mobision Dongle or MicroSD, can I use any Handset to view Mobision?
The handsets validated with Mobision are equipped with specific customized software, which allows the right functioning of the service. Even with a Mobision Dongle or MicroSD, you still need a validated Handset.
- Can I use the service if I take the SIM card off but leave the Dongle or MicroSD?
The SIM card is essential for subscribing to Mobision, but since Mobision is an independent DVB-H service provider, you can use it even without the SIM card.
- I have a weak signal from my Operator, will it affect Mobision reception?
Mobision service will not be affected since it is an independent Mobile TV service provider. As long as the DVB-H signal is good you will be able to watch all available channels, regardless of whether your phone operator signal is good or not.
- Why is Mobision service restricted to Mobision Dongle or MicroSD?
For security and control reasons, Mobision is only validated with Mobision Dongle or MicroSD, assuring your best interest.
- How to become a dealer?
- What does the colored Leds on Mobision Dongle mean?
- Will my service work when roaming?
For now, Mobision service will only work within covered areas in Iraq.
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